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Injen Technology



 

From time to time there is a need to return a product due to manufacturing defects, fitment or functionality issues. We apologize for the inconvenience and appreciate your support.

In order to return anything to Injen Technology the following must be adhered to by our Dealers/ Direct Accounts:

  • An RMA number must be obtained from Injen Technology and must be visible on the outside of the packaging. Any items returned to Injen without an RMA will be refused, and will be returned to sender.
  • Returned Merchandise must be shipped PREPAID to Injen Technology.
  • All Returned products are subject to inspection, and a repackaging/handling charge of 25% will apply , unless otherwise agreed upon.
  • Upon inspection and approval of the Return, Injen Technology will ONLY issue a Credit on Account. There will not be a Cash Reimbursements on any kind. RMA Numbers are only valid for a period of 30 days from the issue date.

In the case of a Consumer returning product to Injen Technology, there are similar requirements:

  • Photographic images of the manufacturing defect or fitment issue will be required – email images and a detailed description of issue to tech@injen.com
  • An RMA number must be obtained from your Injen Dealer (Seller) prior to shipping anything to Injen Technology. Please call your Injen Dealer and have them obtain the RMA number from Injen. Your return may be subject to Returns Fees charged by that dealer.
  • Once an RMA has been obtained, please place the RMA tag on the outside of the package to be returned to Injen Technology.
  • All Returned Merchandise must be shipped PREPAID to Injen Technology, unless a Call Tag has been approved.
  • Allow for adequate processing time, for receipt, inspection, and approval before a credit is issued to the direct account.

Thanks again for supporting Injen Technology’s Performance Products. We hope we have made the RETURN experience as painless as possible, and we apologize for the inconvenience.

 



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